bk343 Privacy Policy

1 What Information Is Collected

bk343 may collect various types of information in order to provide its services. The details of that information are described below:

• Registration Information: Your name, date of birth, email address, mobile number, and residential address.
• Identity Verification Information: A copy of your National ID (NID) or passport — this is only required for age and identity verification.
• Financial Information: bKash, Nagad, or Rocket account numbers — for processing transactions.
• Technical Information: Your IP address, browser type, device information, cookie data, and log files.
• Usage Information: Which games you played, which pages you visited, how much time you spent, and so on.
• Communication Information: Information received when you contact us via live chat or email.

2 How Information Is Collected

We collect your information in the following ways:

• Information You Provide Directly: Information you give when creating an account, managing transactions, or contacting support.
• Automatic Collection: Information collected through cookies, web beacons, and similar technologies when you visit our website.
• Information from Third Parties: Information received from identity verification or fraud prevention service providers, only when necessary.

3 How Your Information Is Used

bk343 uses your information for the following purposes:

• Service Delivery: Creating and managing accounts, processing transactions, and keeping gaming services running.
• Identity and Age Verification: Ensuring that only individuals aged 21 or older are using our platform.
• Security and Fraud Prevention: Ensuring account security, blocking unauthorized access, and preventing financial fraud.
• Customer Support: Responding to your questions, complaints, and problems.
• Service Improvement: Analyzing usage patterns to improve our platform, games, and overall experience.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Responsible Gaming: Identifying problematic gambling behavior and providing necessary support.

We never sell your information or transfer it to third parties for commercial advertising purposes.

4 Data Retention Period

bk343 retains your information only for as long as it is needed. The specifics are outlined below:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for the period required by legal obligations.
• Even after an account is closed, some information may be kept to meet legal obligations.
• Once the specified period has ended, information is securely deleted or anonymized.

5 Who Information May Be Shared With

bk343 may share information with third parties in limited circumstances and under strict rules:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Technology Providers: Software and hosting service providers that assist in operating our platform — they only carry out contracted operations.
• Identity Verification Services: Verification agencies engaged to confirm user legitimacy and age.
• Legal Authorities: Where there is an obligation to disclose information under a court order, subpoena, or applicable law.
• Business Transfers: In the event of any merger or acquisition of bk343, information will be transferred in compliance with the terms of this Policy.

We do not disclose your information to any third party outside the cases mentioned above. All of our partner organizations are committed to maintaining the same standard of privacy protection.

6 International Data Transfers

Due to the technical requirements of our services, information may in some cases be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Organizations that transfer data comply with international data protection standards.
• SSL encryption and other technical security measures apply to every transfer.
• Contracts with third parties include data privacy protection clauses.

7 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device when you visit our website. bk343 uses the following types of cookies:

• Essential Cookies: These are necessary for the core functionality of the website — maintaining login status and ensuring security. Without these cookies the service will not work properly.
• Functional Cookies: Used to remember your preferences, language selection, and personalized experience.
• Analytical Cookies: Used to collect website usage statistics — which help us improve our service. This information is analyzed in aggregate form.

You can block or delete cookies by changing your browser settings. However, disabling cookies may limit some features.

8 How We Keep Your Information Secure

bk343 takes industry-standard technical and organizational measures to keep your personal and financial information secure. These include:

• SSL Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Firewall and Cybersecurity: Advanced firewalls, intrusion detection systems, and regular security audits are conducted.
• Access Controls: Only authorized personnel can access user information on a need-to-know basis.
• Data Minimization: Only necessary information is collected and retained — no excess information is collected.
• Secure Payment Gateway: All financial transactions are processed through the secure systems of bKash, Nagad, and Rocket.

However, no method can guarantee complete security. Keep your account password confidential and notify our support team immediately if you detect any suspicious activity.

9 Your Rights Over Your Information

As a bk343 user, you retain the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request the correction of any inaccuracies or incompleteness in your information.
• Right of Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In some cases you may ask that processing of your information be restricted.
• Right to Object: You may opt out of marketing communications.
• Right to Close Your Account: You may request to close your account at any time.

To exercise these rights, contact our support team 24/7 via live chat or at the email address below.

10 Privacy of Minors

bk343's services are intended solely for adults aged 21 or older. We do not intentionally collect information from any minor. If we are informed that information from an underage person has been collected, we will immediately delete that information and close the associated account. Guardians who become aware of any such issue are encouraged to contact us.

11 Notice of Changes to This Policy

bk343 may update this Privacy Policy as needed. If significant changes are made to the Policy, we will:

• Update the "Last Updated" date at the top of the page.
• Notify users by email or at the time of login for important changes.
• If you continue to use the service after a new policy takes effect, you will be considered to have agreed to the updated policy.

The latest policy will always be available on this page. You are advised to review it regularly.

12 Links to Other Websites

The bk343 platform may contain links to payment gateways or other services. These external websites follow their own privacy policies and bk343 is not responsible for those policies. You are advised to read the privacy policy of any external service before using it.

13 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us: